Your satisfaction is our top priority at Vetry. If you’re not completely satisfied, we’re here to help.
Return Eligibility:
- Returns are accepted within 30 days of delivery.
- Items must be in original condition, unworn, and with tags attached.
- Non-returnable items: Sale items and gift cards.
How to Initiate a Return:
- Contact us at [email protected] to request a return authorization.
- We will provide you with a prepaid return label.
- Package your items securely and ship them back to us.
Refund Process:
Refunds will be processed within 7-10 business days after we receive your return. The refund will be credited to your original payment method.
Exchanges:
For exchanges, return the item for a refund and place a new order for the desired product.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect.